Privacy Policy for Apex Shine

Introduction

Welcome to Apex Shine. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Apex Shine mobile application and related services.

Information We Collect

Depending on how you use the app, we may collect the following types of information:

• Account information such as your name, email address, phone number, and profile details
• Service information such as booking details, addresses, scheduling preferences, and service notes
• Photos and images captured in the app for service documentation
• Device and usage information needed to operate, maintain, and improve the app
• Location data as described in the section below

Location Data

We may collect and use your device’s precise or approximate location data to provide core app functionality, such as matching users with nearby cleaning professionals, determining service locations, supporting address and service accuracy, and improving delivery times and service quality.

Location data is collected only when you grant permission through your device settings or the app. We use this information solely to provide and improve our services. We do not sell your location data to third parties.

Camera Permission

Our app may require access to your device’s camera for the following purposes:

• To take photos of cleaning areas for service documentation
• To capture before-and-after images of cleaning services
• To document issues, damages, or concerns during service

We only access your camera when you explicitly grant permission and choose to use camera-related features within the app.

How We Use Your Data

We may use the information we collect to:

• Provide, operate, and improve Apex Shine services
• Process bookings, scheduling, and service fulfillment
• Support communication between users, cleaners, and Apex Shine support
• Maintain service records and documentation
• Improve app functionality, reliability, and user experience
• Comply with legal obligations and enforce our terms

How Images and Service Data Are Handled

• Used solely for providing and improving our cleaning services
• Stored securely on our systems or trusted service providers
• Shared only when necessary to operate the service or when required by law
• Accessible only to authorized personnel and service providers with a legitimate business need

Data Sharing

We may share data with service providers that help us operate the app, such as hosting, infrastructure, communications, analytics, or payment providers, but only as necessary to provide the service. We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, and integrity of Apex Shine, our users, or others.

Data Security

We implement reasonable and appropriate safeguards to protect your data, including:

• Encryption of data in transit and, where applicable, at rest
• Access controls and limited access to personal data
• Regular security reviews and monitoring

While we take commercially reasonable steps to protect your information, no method of transmission or storage is completely secure.

Your Rights and Choices

You may have the right to:

• Access certain personal data we hold about you
• Request correction or deletion of your personal data
• Withdraw camera or location permissions at any time through your device settings
• Request more information about how your data is used

Children’s Privacy

Apex Shine is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of the app after an update means you accept the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@apexshine.com